E-commerce Content Moderation Services
We ensure the user-generated content on your platform meets the required standards through our content moderation services for marketplaces and e-commerce.
As part of our services, we ensure the accuracy of platforms’ terms of service, checking for inappropriate user-generated content, and verifying the accuracy of product descriptions.
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E-commerce Content Moderation Services for a Positive Customer Experience
Our content moderation specialists monitor reviews, videos, and other user-generated content to ensure users adhere to the platform-specific guidelines while posting their content online. In addition to reducing fraud and other malicious activity, our marketplace content moderation services ensure a positive customer experience.
Processes in Our E-commerce Content Moderation
User-Generated Content Moderation
Leverage our e-commerce content moderation service to filter and remove profanities, inappropriate remarks, and suspicious links posted by users/visitors on online marketplaces or e-commerce platforms. We ensure enhanced user safety and experience by identifying and moderating all user-generated content that is offensive or that violates the platform’s policies through human-expertise and automated moderation tools.
Customer Reviews Moderation
Put our human moderators in service to review customer reviews to ensure they adhere to your e-commerce platform’s guidelines and standards. Our e-commerce website content moderation process includes checking for inappropriate language, verifying the accuracy of claims, ensuring that the users’ reviews are not fraudulent, and ensuring that it is relevant to the product or service being reviewed.
Product Listing Moderation
Use our services to check if product listings are accurate, compliant with regulations while ensuring that products are not subjected to inaccurate information. Product information, including prices and additional fees, as well as the clarity and resolution of the images are verified for each listing. Auditing product descriptions to ensure accuracy and compliance while performing checks of the tone and style of product descriptions.
Fraud Detection Moderation
Involve our e-commerce fraud moderation experts to monitor, detect, and prevent fraudulent activities on e-commerce sites. As part of the moderation process, it involves tracking user activity and monitoring for suspicious behavior such as ordering unusually large quantities, placing multiple orders using the same payment information, or placing orders from suspicious IP addresses.
Shipping and Delivery Moderation
Our e-commerce shipping and delivery moderation involves managing and monitoring the delivery of goods to customers. This process involves monitoring the quality and speed of shipping, as well as ensuring that orders are being fulfilled in a timely manner. It also ensures that any queries or problems with delivery are addressed promptly and satisfactorily.
E-commerce Content Moderation Use Cases
Maximize Efficiency
Allowing your customers to create content increases your brand’s engagement and exposure to new customers by increasing SEO benefits.
Boost Traffic & Conversions
Having a well-moderated E-commerce website or page is important if you want to maximize sales and increase customer engagement.
Experts on Hand
Outsourcing content moderation services can reduce mistakes because skilled moderators make fewer mistakes than in-house moderators.
Quicker Turnaround Time
Faster response time to eliminate spam content which is detrimental to the brand. This is why our moderators take down all spam content immediately.
Ensure Community Safe Platform
If the wrong content is posted, e-commerce companies and social media platforms can lose followers which can negatively affect their image.
Outsource To Us
You take a certain amount of risk when selling your products online. Scammers and competitors will use false and inappropriate content to undermine your success. You can rely on our moderation services for e-commerce sites to safeguard your site consistently and reliably 24/7.
Quality on a Promise
An experienced team of content moderation specialists provides AI-based e-commerce & marketplace moderation services.
Uncompromised Data Security
Keeping client data confidential and secure is our top priority, and our e-commerce moderation process is 100% secure.
Scalable with Quick Turnaround Time
Keeping time and quality intact, Cogito offers e-commerce moderation services that are unparalleled in the industry.
Flexible Pricing
We offer flexible pricing based on pay-per-use. Depending on the services that our clients require, we tailor our pricing to meet their needs.
Get Us On Board
In order to address the concerns about user safety and digital reputation, finding the right agency is crucial yet challenging. Content moderation outsourcing can be a lifesaver when you lack the resources and avenues for managing the online reputation of your e-commerce business.