Virtual Contact Center Service for Inbound Outbound Outsourcing Solutions

A seamless contact center services to improve the customer experience and enhance the efficiency by setting up low-cost multichannel functionality for voice, SMS, email, web chat and fax to your contact center. Cogito offers complete virtual contact center solutions for wide range of industries to manage distributed workforce at lowest cost.

wide range of services

Applied to a wide range of services

  • Inbound
  • Outbound
  • Back Office

To a wide range of industries

  • Telecoms
  • e-Commerce
  • FMCG
  • Government
  • Financial Services
  • NBFC
  • Healthcare

Contact Center Services

INBOUND OPERATIONS

  • Customer Service
  • Intermediatory help desk
  • Claim registration.
  • Inbound Sales.

DATA ENTRY & SCANNING

  • Data Entry Operations
  • Application Scanning
  • Indexing of applications
  • Storing of scanned copies.

E-MAIL SUPPORT

  • Application inquiries.
  • Product information.
  • Customer Feedback.
  • Complaint Management

INTERACTIVE VOICE RECORDING

  • Setting up IVR’s
  • Creating Secured Payment gateway for instant payments
  • Automated out calling
  • Automated Inbound SMS tracking

WEB –CHAT SUPPORT

  • Internet Leads processing
  • Providing customer information on the product.
  • Site help

OUT BOUND CALLING

  • Reminder calls
  • Lapse calling
  • Welcome calling
  • Lead Generation
  • Customer Acquisition

Selecting the right Contact Center remains an intricate challenge. Cogito, at every step, intends to make your task easier :

Our approach: We work as if we are you. Our approach is to incorporate your work methodologies into our systems & thus create a model which is specifically about enhancing business revenues & eliminating procedural complications.

Infrastructural / technological capabilities: Facets like automated call desks, robust power supply structures & backup capabilities, high speed uninterrupted connectivity, capability of Sap integration, data base management, IVR deployment and more empower us to claim precedence when it comes to infrastructural or technical strength.

Employee strength / personnel capabilities: At Cogito, hiring & employee training is a stringent process, which ensures that all who work for us are extremely diligent in executing the tasks assigned. There is a rigorous vetting process, which helps us select the most suitable candidates for various job profiles.

Information security: Physical data security & online information security are both allotted due relevance at Cogito. To this end, at every layer we have access controls, employees need authorizations before they can retrieve vital info, there are regular audits to confirm maintenance of security standards & of course there are the firewall protection measures.

Quality commitment: For us quality is meeting the committed levels of services. Thus, the quality levels which we propose to extend during the contract stages are consistently maintained.

The best ways to get in touch with us is call now or fill the query form below